Margaret So, Owner
This Is How You Make Anything Grow
Love and attention.
That’s how you make anything grow or expand.
While out and about running errands downtown, I stopped for a quick bite to eat. I landed in a fast food area of an office complex and to my surprise this particular section was taken up with a sushi establishment. As I wandered about, the owner gave me a hearty greeting so of course I did the same. I usually don’t eat in food court type setups, but something about the owner’s warm welcome made me take a seat.
I experienced the best customer service since my time in Victoria while at Sushi Time Express, located at St. Andrew’s Square at 735 Yates St. Margaret So, Owner/Manager and her husband (taking creative licence here) ensured that I was well taken care of and had all that I needed. What surprised me was the treatment they lavished on me and all their customers. You felt as if you were in an actual restaurant. You aren’t left to languish at a table with your purchase. They came over to inquire if all was ok. Margaret asked if I wanted a glass of water – imagine that!
Bento Box
She went on to ask what I did, asked for my card and said she would check out the magazine. I could see that she was genuine in her interest in me as her customer and as a person.
Not only did Sushi Express provide great service, their food pricing was a treat as well!
Well done Margaret! You definitely have my vote and future ‘quick bite’ dollars as well! You’re also a great example of how to make anything grow through love and attention. Cheers!
